NTT Data Hiring “Associate System Engineer” For BE/BTech Graduates, June 2013, Bangalore

Job Role: Associate System Engineer

Job Location: Bangalore

Qualification: BE/BTech Graduates

Experience: Fresher

Package: As per the industry standards

Industry Type: ITES

Job Description:

1. The candidate should be a BE/BTech graduate from any recognized university
2. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool
3. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
4. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups
5. Triaging the tickets to different support groups based on category of the ticket
6. Following up on tickets and tracking them to closure
7. Providing sufficient and accurate information to users on the ticket status
8. Should have excellent communication skills
9. Willing to work in night shifts

Company Name: NTT Data

About NTT Data:

          NTT DATA is a Global IT Innovator delivering technology-enabled services and solutions to clients around the world. The company provides consulting, managed services, projects, outsourcing, and cloud-based solutions to mid-sized and large enterprises in all major industries

Job Posted Date: 03^rd June 2013

Last Date To Apply: ASAP

Job ID: 2013-91104

Company Website: www.nttdata.com

To Apply: Click Here