Allscripts Hiring “Intern” For BE/BTech/MCA Graduates, August 2013, Pune

Job Role: Intern

Job Location: Pune

Qualification: BE/BTech/MCA Graduates

Experience: (0 - 1) year

Salary Package: As per the industry type

Industry Type: IT

Job Description:

1. The candidate should be BE/BTech (CS, IT), MCA Graduates graduate from any recognized university
2. Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
3. Conduct troubleshooting at customer site if necessary.
4. Use product specific diagnostic tools and techniques to resolve customer issues.
5. Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
6. Replicate issues, document results and present issue resolution to customers.
7. Ability to work independently and in a team oriented environment
8. Must communicate directly with US Customers; ability to handle and diffuse difficult conversations with internal and external customers using tact and etiquette
9. Convey customer feedback to management in a timely manner
10. Adhere to existing site location policies and procedures
11. Adhere to the Support Operations Case Handling Standard Operating Procedures (SOP) and the department Support Case Flow SOP.

Company Name: Allscripts India Pvt. Ltd

About Allscript India Pvt. Ltd:

          Allscripts is a leading provider of Healthcare IT, listed on the NASDAQ stock exchange (MDRX) and headquartered in Chicago, IL. Allscripts is located in eight major cities across the USA and has a total of 15 locations worldwide including India, Canada, Singapore, Australia and UK. Allscripts has more than 7,000 team members across the globe, including about 2000 team members in India working at three of our offices in Pune, Bangalore and Baroda.

Job Posted Date: 24^th August 2013

Last Date To Apply: ASAP

Job ID: 103615790

Company Website: www.allscripts.com

To Apply: Click Here