Moxie Software Hiring “Trainee Engineer” For BE/BTech Graduates, October 2013, Bangalore

Job Role: Trainee Engineer

Job Location: Bangalore

Qualification: BE/BTech Graduates

Experience: Fresher

Package: As per the industry standards

Industry Type: IT Software

Job Description:

1. The candidate should be BE/BTech graduate from any recognized university
2. Accept incoming support requests through phone, chat, and email channels
3. Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)
4. Own and project manage each assigned support case to successful resolution
5. Proactively communicate and accurately set customer expectations
6. Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)
7. Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)
8. Proactively collect from Customers all information necessary for you and Development teams to solve the issue
9. Successfully reproduce and Customer issues
10. Proactively partner with Tier II and Development teams to obtain needed expertise
11. Perform effective case hand off’s when necessary
12. Consistently follow operational processes, and assist with continuous improvements efforts.
13. Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
14. Write Knowledge Base articles
15. Meet quality and productivity performance goals
16. Moxie Software is a 24/7 operation, this position may require shift or weekend work

Company Name: Moxie Software

About Moxie Software:

          Our Spaces by Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.

Job Posted Date: 01^st October 2013

Last Date To Apply: ASAP

Company Website: www.moxiesoft.com

To Apply: Click Here