Accenture Hiring “Support Engineer” For Any Graduates/Diploma, August 2013, Bangalore

Job Role: Support Engineer

Job Location: Bangalore

Qualification: Any Graduates

Experience: Fresher & Experienced

Package: As per the industry standards

Industry Type: IT Networking

Job Description:

1. The candidate should be Any Graduate/Diploma from any recognized university
2. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
3. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
4. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure
5. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
6. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
7. Domestic tech support can be considered post evaluating on Voice and accent of candidate
8. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate

Required Skills:

1. Bachelor degree or 3 year diploma
2. Excellent communication skills, with neutral accent
3. Excellent written communication skills with email etiquettes
4. Fundamental Technical know-how on system trouble shooting

Company Name: Accenture

About Accenture:

          Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments

Job Posted Date: 27^th August 2013

Last Date To Apply: ASAP

Job ID: J44165

Company Website: www.accenture.com

To Apply: Click Here